Question 1

What are the Hours of Operation?

Accepted Answer

Grooming & Daycare: 
 • Monday-Friday, 8 AM - 5 PM. Lobby closed daily 10 AM - 12 PM.
 
Boarding:
 • Monday-Friday we have 3 pick up/drop off options:  8 AM - 9 AM, 12 PM, 3 PM  - 5 PM.
 • Saturdays & Sunday we have three select pick-up/drop-off slides of 8 AM, 1 PM & 6 PM.
* Appointments are required.

Question 2

What is the best way to contact you?

Accepted Answer

How to get the quickest response:
Text: 660-628-2260, or utilize our Online Portal/App. 😊
Otherwise, please leave a voicemail with a name and call back number at the shop at 573-468-PETS (7387).(tel:5734687387) Voicemails are responded to the next business day.

On Saturdays, Sundays, and evenings, please feel free to message our system at 660-628-6620 or our Facebook page: Click Here,(https://www.facebook.com/MedlinPetCompany/) and we will be with you on the next shift.
 
Operating hours: 
- Mon. - Fri., 8 AM-5 PM, closed daily for Lunch 10 AM-12 PM.
- Sat. & Sun.: Boarding Only: 8 AM, 1 PM, 6 PM. 
 
Communications during downtime are answered on the next shift. 
 
Please feel free to reach however is most convenient for you! Don't forget if you'd like to schedule services; we have online portals for all customers and even an app compatible with iPhone & Android!

Text:
660-628-2260
 
Owner Portal:
https://www.medlinpetcompany.com/owner-portal(https://www.medlinpetcompany.com/owner-portal)
 
App:
https://itunes.apple.com/us/app/petexec-mobile/id1349975309?mt=8(https://itunes.apple.com/us/app/petexec-mobile/id1349975309?mt=8)
 
Email:
hello@medlinpetcompany.com(mailto:hello@medlinpetcompany.com)
 
Facebook:
https://www.facebook.com/MedlinPetCompany/(https://www.facebook.com/MedlinPetCompany/)
 
Each section above is a clickable link.

Question 3

Are there any reasons pets are ineligible for services?

Accepted Answer

Pet's that will not be permitted:
 
 • Dog's that can't be walked safely and easily on a leash.
 • Females that are actively in heat or pregnant.
 • If a pet is seriously injured.
 • If a pet has certain pre-existing conditions, including but not limited to collapsed trachea, diabetic, megaesophagus, and  weakened immune system. 
 • If a pet has had recent surgery.
 • If a pet is not up-to-date on Dogs: Rabies, DHLPP (Distemper) & Bordetella Vaccinations, Cats: Rabies & FVRCP. 
 • If a pet has not passed a Temperament Test at Medlin Pet Company. 
 • If a pet requires excessive amounts of medication, or will not take it easily. 
 • If a pet requires injections, including insulin shots.
 • Any pet that behaves in a destructive or disruptive manner putting themselves, other pets or team members in danger, including previous bite/fight history.

Boarding & Training Facilities that accept dog's with past Aggression: No Leash Needed (Multiple Locations) & The Dog House, High Ridge MO. 
Please reach out to us if you have any questions concerning whether we can accommodate your pet. We are happy to help.

Question 4

Is it okay if my pet is not spayed/neutered?

Accepted Answer

Yes. Unaltered pets welcome and can safely participate in Daycare, Boarding, and Grooming. 
Please see our section above for circumstances that a pet may be ineligible for services at Medlin Pet Company.

Question 5

Do you accept all breeds?

Accepted Answer

Yes. We love and accept all breeds.

Question 6

What ages do you accept for Boarding, Grooming, and Daycare?"

Accepted Answer

Grooming & Daycare: 8 weeks and older. 
Boarding: 6 months and older.

We love and accept eligible senior pets, we do not have a maximum age.

Question 7

What vaccinations do you require?

Accepted Answer

All Vaccination paperwork showing proof of up-to-date Rabies, Distemper, and Bordetella Vaccinations must show the Name of Pet, Breed of Pet, Vaccination Date Given, Future Due Date, Licensed DVM, and/or Veterinary Clinic. Unfortunately, we will no longer accept receipts from feed stores, etc.
 
 All pets must receive the vaccinations at least seven days before any scheduled appointment. This is to help ensure a reasonable amount of time has passed to establish protection.
Please be aware any pets with medical exceptions authorized by a Licensed Veterinarian with the appropriate paperwork will be accepted and approved.

Question 8

Are you State Licensed and Regulated?

Accepted Answer

Yes! We are checked multiple times a year by the Missouri Department of Agriculture. We have been licensed since early 2017 (when we first opened).

Question 9

Are staff members trained?

Accepted Answer

All staff members are trained on reading and understanding dog and cat body language through the "Canine Behavior" Handbook and Fetch Find Software and continuously while working with the pets.

Question 10

Do you do tours of the facility? What about Temperament Tests?

Accepted Answer

Yes, and yes. We offer free pre-scheduled Tours & Temperament Tests. Where you can bring in your pet, see the facility, different Boarding options, and meet our team! We do require Temperament Tests if your pet has never been to our facility prior to scheduling services.

Question 11

Do you have Security Systems, and Emergency and Naturals Disaster plans in place?"

Accepted Answer

Yes. The Missouri Department of Agriculture regulates us under the Animal Care Facilities Act. We meet with the local Fire Marshal regularly, and they inspect our facility and plans throughout the year.
 
We have plans in place for Fires, Tornadoes, and Earthquakes.
We also have a Security system that detects smoke, motion, glass breaking, windows/doors opening, and Knox Box on-site for the Fire Department. 
 
Should the system signal, Police (2 minutes away) and Fire (4 minutes away) dispatch immediately to Medlin Pet Company.
 
We also have Cameras on-site that record continuously, and the Owners of Medlin Pet Company have access to 24/7.

Question 12

What happens if a pet becomes ill or injured?

Accepted Answer

We will contact Owners for any and all kinds of minor scratch or change in behavior unless requested otherwise.
 
If a pet is injured and needs medical treatment immediately, we will go to the closest Vet Hospital (3 minutes away).
 
If it is a minor injury, we can take the pet to their local Veterinarian.
We always will keep the owners up-to-date and call with any problems.

Question 13

What if my dog does not walk on a leash?

Accepted Answer

Dogs are required to walk on a leash during potty walks. We have a potty yard where we can safely let dogs off-leash for a limited time (always with a team member present), but we have to safely and easily walk them to and from their space.